Current Issues

Current Issues (6)

Thursday, 28 November 2019 12:07

Lloyds Bank - Survey

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Following the closure of Lloyds Bank Plc in June 2017, the bank has provided a mobile service to the town.  The mobile bank visits Great Torrington on a Monday and Thursday each week and positions itself at the bottom of Sydney House Car Park.

At the beginning of 2019 the Town Council approached Lloyds with regards to the positioning of the mobile bank.  It is positioned at the bottom end of the car park and is an approximate walk of 200 metres from the top of the car park, which is also a further 100 meters from the town centre.  The Town Council approached Lloyds with regards to opportunities to have the mobile bank closer to the town and primarily at the top end of the car park.

Lloyds Bank plc undertook a 2-week survey in May with customers who visited the van. The outcome of their survey concluded that a high percentage of customers visiting the van were happy with the current position. As a result of this, Lloyds were naturally reluctant to make any changes.

There has been concern however, that the survey would not have included those people who no longer visit the van due to its location and may have made alternative arrangements.  For this reason, it has been proposed that the Town Council conducts its own informal survey, primarily to target those who no longer use the van, or limit use due to accessibility issues.

Lloyds Bank has confirmed that they are in support of this action and has asked the Town Council to report any findings to them, for their consideration.

Therefore, the Town Council would like to ask members of the public to respond to the following questions;

1.Have you stopped using the Lloyds mobile van due to its current location? Yes/No 

2.Do you visit the van less frequently due to its’ current location? Yes/No

3.Would you use the van more if the van was situated at the top of the car park? Yes/No

4.Name and contact details (not obligatory)

If you have a view on this matter, please respond to the above questions and pass information to the Town Council, either by e-mail, ( letter or handing your responses into the office in person, Castle Hill, Great Torrington EX38 8AA.

The survey will run up to 31st January 2020 at which time we will collate responses and feed back to Lloyds Bank accordingly.

Thursday, 21 November 2019 12:21

Ash dieback disease

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Monday, 11 November 2019 15:03

South West Water options

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Following a visit from a representative of SWW the following information might be helpful:-

a.Priority Services Registration: This is for people with medical conditions or physical limitations. Once registered the individual will be notified of any interruptions in water supply and will have water delivered to them if there is no supply. The individual will receive a telephone call to advise them of any disruption.  An application for this can be obtained from SWW or from their Website.

b.Debt Helpline: If customers are struggling to pay their water bill South West Water has a debt helpline on 0800 083 0283 and they will talk through different options available. The individual can also contact the Water Care Team via the email, or Emma Phillips directly via, and we can arrange a home visit to talk them through the different debt relief options available as well as helping to get them on the most appropriate tariff.

c.The Watercare Tariff: This is for metered customers who are on very low income. To qualify, an individual within the household must receive a qualifying benefit, such as income support or housing benefit.  The tariffs offer a discount of between 15-50% off a water bill. An income assessment is carried out to determine eligibility. An application can be obtained from SWW, or a home visit can be arranged with the Water Care Team/ or Emma Phillips.

d.Switch to a meter: Water meters can save people a considerable amount of money. SWW has advisors who help people establish if a meter could save them money and help with initial applications.  It is free to switch and if, after 24 months a customer considers it isn’t right for them, they can go back to unmeasured charges. In the Great Torrington area only, we are currently offering customers to go onto a ‘Dual Billing Trial’ whereby they can opt to get a water meter installed without changing to metered charges. SWW will then send letters to the customer every quarter to notify them how much water the household has used and the customer will be able to see which charge will be cheaper for them, i.e. the metered charge or their current unmeasured charge. To get involved with this trial, customers can call our Dual Billing team on 01392 442882. 

e.The WaterSure Tariff: This may help a customer reduce their bill if they have a water meter, receive certain benefits and if someone in the home has a medical condition that means extra water is used, or if they have 3 or more children living with them. It works by capping a bill the average annual domestic water and sewerage charges, currently £488.45.


Tuesday, 16 January 2018 21:08

Report a Problem

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Do you have a problem with Blocked Drains or Flooding, wish to report a Pothole or Overgrown Vegetation, having problems with a Faulty Street Light or Broken Manhole Cover? items such as these and many others can be reported direct to the relevant department by clicking the following link and then choosing the option you require:-


Tuesday, 05 September 2017 16:30

Unable to find Childcare?

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If you are a parent who has been unable to find suitable childcare, please let Devon County Council know by completing this form so they can support you to find childcare and it can help them plan: 

Please click HERE to complete DCC form


Tuesday, 19 September 2017 09:00

Counselling Directory

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When you’re going through a difficult time, it can be easy to keep your worries to yourself. While we all have our own ways of coping, information and support can make a huge difference. It’s easily forgotten, but just like your physical health, your mental health needs care and attention too.

Counselling Directory is a website dedicated to supporting you on your journey. With fact-sheets, expert articles, local events and recent news, you can learn more about counselling and how it can help.

When you are ready, you can use their advanced search tool to find a counsellor you resonate with. With thousands of professionals listed on the directory, the tool allows you to refine your search by location, issue and type of therapy, ensuring you find the right person.

The team at Counselling Directory believe everyone deserves happiness and know how daunting asking for help can be. Wherever you are on your journey, know that change is possible. Counselling Directory is there be the hand to hold as you take your next steps.

Please watch a useful video about Counselling Directory here or for more information please visit the website.

Great Torrington Town Council  complies with the new General Data Protection Regulations.  Please use the links to view our General Data Protection Privacy Notices, our Data Protection Policy an Our Data Retention Policy.